In case of withdrawal from the contract according to the Terms and Conditions, exchange or complaint of goods it is necessary to send the goods back.
How to do it?
Pack the goods in such a way that they are not damaged. Clothes in a plastic bag / envelope, a hat in a box, maybe from shoes. If you put it in a plastic bag and then in a box, you will prevent it from getting dirty.
Include a delivery note or an invoice (if you received the invoice in digital form, just send the invoice in .pdf), in case of complaint also a detailed description of the defect. And in the event of withdrawal from the contract, the account number for the refund, unless you want to exchange the goods for another.
Please send this package by mail without cash on delivery to WNG523 s.r.o., Na Folimance 2155/15 120 00, Prague - Vinohrady. Email us at wng@wng.cz that you sent us something back :)